Privacy Policy
Last Updated: October 7, 2026
Serenity Travel Experts, LLC (“Serenity Travel Experts,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, book travel services, participate in our programs, or join the Serenity Travel Society.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone number
- Mailing or billing information
- Travel preferences and trip information
- Booking and reservation information
- Membership information
- Communications you send to us
- Other information necessary to provide requested travel or membership services
We may also collect certain technical information when you use our website, such as browser type, device information, IP address, pages visited, and information collected through cookies or similar technologies.
Serenity Travel Society Membership Information
When you enroll in the Serenity Travel Society, we may collect and maintain information necessary to administer your membership, including your contact information, enrollment date, membership status, payment status, membership milestones, travel rewards, referral activity, and other information associated with membership benefits.
We may use this information to administer your membership, communicate membership benefits, provide eligible rewards and travel opportunities, maintain membership records, provide customer support, and communicate important changes regarding the Serenity Travel Society.
Payments and Billing
Payments for certain Serenity Travel Experts products, services, and memberships may be processed by third-party payment processors, including Stripe.
When you make a payment or enroll in a recurring membership, payment information is provided to the applicable payment processor and is handled according to that provider’s privacy and security practices.
Serenity Travel Experts does not need to receive or store your complete credit or debit card number when payment information is processed directly by our payment processor.
For recurring memberships, payment processors may retain payment information as necessary to process future authorized recurring charges.
How We Use Your Information
We may use information we collect to:
- Process travel inquiries, reservations, bookings, and payments
- Administer Serenity Travel Society memberships
- Provide membership benefits, rewards, and member communications
- Provide customer service and respond to inquiries
- Communicate important information regarding trips, reservations, memberships, or services
- Send marketing communications when permitted
- Personalize and improve our services and website
- Maintain business and transaction records
- Prevent fraud, misuse, and unauthorized transactions
- Comply with applicable legal and regulatory obligations
Email and Marketing Communications
We may use your email address to provide information related to your inquiries, reservations, travel services, membership, or other transactions with Serenity Travel Experts.
If you elect to receive promotional emails, we may also send information about upcoming trips, travel opportunities, special offers, Serenity Travel Society opportunities, and other Serenity Travel Experts services.
You may unsubscribe from promotional emails by using the unsubscribe link provided in applicable marketing messages. Transactional or service-related communications may still be sent when necessary to administer an active booking, transaction, or membership.
Text Messages and Telephone Communications
If you provide a telephone number, we may use it to communicate with you regarding your inquiry, reservation, trip, membership, or customer-service needs.
Where required, promotional text messages will be sent only with appropriate consent. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing travel services or joining the Serenity Travel Society.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website, remember preferences, and support certain website features.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
How We Share Information
We do not sell or rent your personal information for money.
We may disclose information when reasonably necessary to provide services you request, including to travel suppliers and service providers such as hotels, resorts, cruise lines, tour operators, transportation providers, payment processors, technology providers, email service providers, and other vendors that help us operate our business.
Information may also be disclosed when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, customers, business, or others.
Third-party providers process information according to their own privacy practices and applicable agreements.
Travel Suppliers and Third-Party Websites
Serenity Travel Experts works with independent travel suppliers and service providers. Their websites, applications, services, and privacy practices are not controlled by Serenity Travel Experts.
Our website may also contain links to third-party websites. Visiting or using a third-party website is subject to that provider’s own terms and privacy practices. We encourage you to review those policies before providing personal information.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information under our control.
However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to provide services, administer memberships and reservations, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory obligations.
Your Choices
You may contact us to request that we update or correct certain personal information we maintain about you.
Depending on where you live, applicable law may provide additional rights regarding your personal information. Requests may be submitted using the contact information below. We may need to verify your identity before completing certain requests.
Children’s Privacy
Our website and Serenity Travel Society membership are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through these services.
Information concerning minors that is necessary for a family travel reservation may be provided by a parent, guardian, or authorized traveler as necessary to arrange requested travel services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. We encourage visitors and customers to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Serenity Travel Experts, LLC
Email: info@serenitytravelexperts.com
Phone: 919-695-2297
Website: serenitytravelexperts.com