Terms & Conditions

Serenity Travel Experts Terms and Conditions

1. Reservation Policy

Reservations can be made via the Serenity Travel Experts website at www.serenitytravelexperts.com, by phone at (919) 695-2297, or by email at info@serenitytravelexperts.com.
Reservations must be made using the exact name as listed on the guest’s government-issued identification used for travel. Name changes after booking may incur a fee and are subject to availability.
A deposit is due at the time of reservation. All deposits are non-refundable and non-transferable.
All reservations (except where specified) will require a deposit and the amount due and the monthly payment plan will be noted.
All reservations must be made no later than 30 days before departure. If requested services cannot be confirmed, payment will be refunded. If services are confirmed, final payment is due within 24 hours and all applicable cancellation penalties will apply.

2. Payment Terms

All reservations can be paid in full at the time of booking as long as the tour still has available space.
A deposit is due at the time of reservation. All deposits are non-refundable and non-transferable.
All reservations (except where specified) will require a deposit and the amount due and the monthly payment plan will be noted.All rates are subject to change and are not guaranteed until a deposit payment is received. The deposit secures your room at the quoted rate.
To maintain your reservation, guests must adhere to the monthly payment schedule. Failure to pay on time may result in cancellation or loss of package items. It is the guest’s responsibility to track payment due dates.
Guests are encouraged to choose the auto-pay option to avoid missing payments. Failure to notify Serenity Travel Experts of missed payments within 15 days may result in automatic cancellation.
All reservations can be paid in full at the time of booking as long as the tour still has available space.

3. Cancellation and Refunds

All payments are non-refundable and non-transferable due to agreements with vendors such as hotels and airlines. This ensures competitive pricing and availability of monthly payment plans.
If payments are missed or delayed, immediate notification to Serenity Travel Experts via email is required. Failure to notify within 15 days may result in cancellation and forfeiture of funds.
Cancellations must be submitted in writing to info@serenitytravelexperts.com. Email your cancellation request to info@serenitytravelexperts.com with your invoice number, full name, and date of travel.If you do not receive a confirmation within 48 hours, please call (919) 695-2297 to confirm.
If you purchased Travel Insurance refunds can be requested from your travel insurance company.

4. Reservation Changes:

Changes to an existing reservation, whatever the cause, will incur a $50 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and rebooking.
Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.

4. Late Payments and Reinstatement of Reservations

If there is an outstanding balance after the final payment due date, a late fee will be applied one day after your final payment date. Late fees vary. Please see each tour description for late fee costs.
Should you wish to reinstate a canceled reservation within 14 days, a reinstatement fee of $50 ($200 for international tours) will apply.
If there is any outstanding balance by the Final Payment Due date listed on your invoice, a late fee will automatically be added to your invoice one day after your final payment date. Late fees vary. Please see each tour description for late fee costs.
If your travel reservations have been canceled, and you notify us within 14 days that you want to reinstate your reservations, a service a reinstatement fee of $50 ($200 for international tours) will be added to your invoice and must be paid in advance to apply for reconfirmation of services.

5. Hosted Group Trips

Unless specified, all hosted group trips are non-refundable and non-transferable, including initial deposits.
For group travel, a minimum of six or ten rooms is required, with a $200 deposit per person. Failure to meet the minimum number of rooms may result in cancellation of the group, with all deposits being non-refundable.

6. Travel Insurance

Serenity Travel Experts highly recommends purchasing travel insurance to cover trip cancellation, interruptions, baggage loss or delay, medical expenses, and other unforeseen events.

7. Travel Documents

Travel documents and instructions will be provided at least 30 days before departure, assuming full payment has been made.
Passports must be valid for at least six months from the date of travel. Some countries also require a full blank visa page. Non-U.S. citizens should verify specific entry requirements with the consulate.

8. Room Assignments

Room assignments are determined by the hotel and are subject to change. Serenity Travel Experts cannot guarantee specific room locations or bedding types but will attempt to secure upgrades or additional amenities when possible.

9. Itinerary Changes and Modifications

The itinerary is subject to change, and Serenity Travel Experts reserves the right to modify vendors, entertainment, or services. Any changes will offer equivalent or enhanced experiences at no additional cost to you.
A final itinerary will be sent two weeks before departure. Changes to bookings will incur a $50 charge per person, plus any additional supplier fees.

10. Liability

Serenity Travel Experts cannot be held liable for any personal injury, property damage, inconvenience, loss of time, or other damages – direct or indirect – resulting from actions,omissions, or negligence by any airline, motor coach companies, hotels, or other service providers involved in the travel packages. We are not liable for injuries, losses, or damages caused by events beyond our control, including theft, accidents, weather conditions, acts of God, pandemics, or government actions (including deployments), failure to make timely payments, or any other situation beyond our control.
Serenity Travel Experts is not responsible for any flight changes, delays, or cancellations as these events are beyond our control.
The itinerary is subject to change. A final itinerary and confirmation email will be sent two weeks prior to your arrival date.
We reserve the right to make modifications to vendors, itineraries, or entertainment lineups. Any changes will offer an equivalent or enhanced experience and will not incur additional costs for you.

11. Payment Forms and Methods

Payments can be made via major credit or debit cards. Credit card payments can be processed online or over the phone.
Deposits are non-refundable and non-transferable. Full payment is required before departure unless a specific monthly payment plan is in place.

12. Children and Travel Age Requirements

Children under 18 must be accompanied by an adult. Specific tours may have different age restrictions, with a minimum age of 6 months for most tours and up to 12 years for certain destinations such as South Africa or Dubai.
Parents traveling with minors must ensure that they have all necessary documentation, including a notarized letter of authorization if traveling with one parent or another adult.

13. Mutual Respect Agreement

Serenity Travel Experts is committed to ensuring a positive and respectful environment for all travelers. Guests must behave courteously toward fellow participants, hosts, and local communities. Disruptive behavior or violations of local laws may result in removal from the group without refund.
Guests expelled from the trip due to disruptive behavior will bear all associated costs, including any cancellation fees, alternative travel plans, and unused services, which are non-refundable.

14. Miscellaneous Policies

Serenity Travel Experts is not responsible for flight delays, cancellations, or changes. We strongly recommend booking travel insurance for coverage on these events.
All prices listed are based on shared room occupancy, and additional fees may apply for items such as laundry, food, beverages, and taxes unless specified.
Serenity Travel Experts reserves the right to modify the travel package prices and availability based on changes from suppliers or unforeseen circumstances.

15. Prices: All prices listed are per person based upon shared twin room occupancy unless otherwise clearly specified.
Prices do not include items of a personal nature such as laundry, wines, water, beverages, food (other than at all-inclusive resorts or where specified), passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions.
Prices are correct at the time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, Serenity Travel Experts reserves the right to re-invoice for the correct price or service.
A full refund will be made to passengers who choose not to pay an increase, provided Serenity Travel Experts receives a written cancellation within five days of the price increase notification.

16. Force Majeure

There may be times when either party is unable to perform, or complete, the travel contract for reasons out of each other’s control. These are called force majeure events and if occur, make performing under the contract inadvisable, commercially impracticable, illegal, or impossible.
Events that may trigger this provision include, but are not limited to, acts of God, acts of government, acts of war or civil unrest, insurrection or revolts, military action, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, pandemics, epidemics, illnesses or health conditions prevalent in the area of travel, earthquakes, hurricanes, lightning, and explosions, unexpected legislation, or any other event outside the reasonable control of either party.
If a force majeure event occurs, the parties will look to and follow the cancellation policies of the suppliers, what is stated in the travel proposal, and these terms & conditions. Any changes to those policies are at the sole discretion of the supplier (if applicable) and the Travel Agency. Passengers will be informed of their options if a force majeure event occurs.

TRAVELERS WITH DISABILITIES

To fully enjoy your Serenity Travel Experts tour, we recommend that you select a trip that is suitable to your physical capabilities. Tour participants requiring any form of assistance, including travelers with physical disabilities, or sight or hearing impairments, are required to notify Serenity Travel Experts before reservation for review and our agreement. Additionally, the tour participant must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tours, hotel, and ship personnel are not able to provide such assistance. To participate in escorted tours, passengers must be able to understand and follow instructions given by the Tour Director at all times, both for the successful operation of the tour as well as for their safety. Serenity Travel Experts reserves the right to reject participation or remove any individual from a tour if notification was not provided and/or when, in our sole judgment, continued participation would significantly hinder the services to be provided to all guests. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will be the passenger’s sole responsibility. Escorted tours are fast-paced, often requiring lengthy walks over uneven terrain. In the interests of group harmony, clients should be able to maintain the pace of the tour. Clients with special needs may be better served independently.

Wheelchairs & Walkers: USA Tours: Under the Americans with Disabilities Act (the ADA), Serenity Travel Experts seeks to accommodate disabled travelers to the extent possible and consistent with the specific tour itinerary. Nevertheless, you may find that certain tour features may not be accessible to the extent that you require a wheelchair, scooter, or other special equipment to participate. We cannot provide individual assistance to travelers with wheelchairs or other mobility devices. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters. Passengers are required to advise Serenity Travel Experts of their accessibility requirements before booking to determine if reasonable accommodations are available. Serenity Travel Experts will attempt to accommodate special access needs but does not guarantee that it will be able to do so in all cases.

International Tours: Hotels, sea, and river cruises outside of the United States are not required to comply with ADA requirements and therefore may not have ramps, wide entryways, or elevators to accommodate disabled passengers or devices such as wheelchairs, walkers, and motorized scooters. Due to physical constraints and space limitations, wheelchairs, walkers and motorized scooters may not be taken aboard motor coaches and river cruises.

Service Animals: Service animals cannot be accommodated on international escorted tours. Passengers on the USA escorted tours who require a service dog because of a disability should check with Serenity Travel Experts before booking a tour.

AIRLINES: Serenity Travel Experts is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice.

Serenity Travel Experts is not responsible for penalties incurred for tickets, international or domestic, not issued by Serenity Travel Experts due to schedule and/ or flight changes. Airline reservations completed online are subject to review and, should Serenity Travel Experts deem it necessary, may be rebooked to match minimum connecting time requirements and/or tour package itineraries, in which case you will be notified immediately. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, Serenity Travel Experts will require immediate and full payment of the airfare. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be canceled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger.

Airline Tickets: Once full payment is received; Serenity Travel Experts airline tickets will be issued and are fully non-refundable. Should airline tickets require to be issued earlier than the Final Payment due date, you may be required to pay a larger non- refundable deposit and/or complete full payment.

Airline Seat Assignments: The airlines bear the sole authority of assigning seats on group flights. All Serenity Travel Experts airline contracts are for economy class seats only. If you require another class of service, you may consider purchasing your flights and purchasing your land-only package from Serenity Travel Experts.

Airline Frequent Flier Programs: Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code- share flights are not eligible for mileage accrual. Some private airfares, such as “Serenity Travel Experts”, are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an “Instant Purchase” published airfare. Not all published airfares are eligible for mileage. Serenity Travel Experts will record frequent flier numbers when provided by the passenger before travel documents are issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights that were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Contact Information: Under TSA Secure Flight requirements, passengers are responsible to provide Serenity Travel Experts with their name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email and fax data for all passengers. Passengers must ensure that names are correctly listed on their invoices. Serenity Travel Experts will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.

Airline Name Changes: Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $50 revision fee per change. Serenity Travel Experts will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing at info@serenitytravelexperts.com.

Airline Taxes & Fuel Surcharges: If you purchased airfare, airline taxes, and fuel

surcharges are included. Before completion of full payment, there is a potential for a price increase(s) due to increases in government-levied taxes and fees and/or fuel surcharges. To avoid potential increases, you may choose to accelerate your final payment so that your tickets may be issued. Once issued, airline tickets are no longer subject to potential increases but are fully non-refundable. Certain overseas domestic flights are subject to air taxes which can only be paid locally; in these cases, the specific flights and amounts of those taxes are indicated in our package presentation and pre-departure documentation.

Schedule Changes: In the event of an airline schedule change, Serenity Travel Experts will make every effort to inform passengers of the schedule change and new flight schedule before departure. Serenity Travel Experts is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Serenity Travel Experts is unable to provide compensation for schedule changes, seat assignment modifications, or cancellations implemented by an airline. In the event of any change in flight, or itinerary made directly between passengers and their airline, it is the passengers’ responsibility to advise Serenity Travel Experts of amended flight details in writing at info@serenitytravelexperts.com. Serenity Travel Experts cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.

Hotel Accommodations: All rooms requested are standard twin-bedded (two single beds) rooms with private facilities unless you have specifically requested a king/ double size bed. Please understand although we will make a bed type request on your behalf, bed types are subject to availability. Room selection in all cases is strictly at the discretion of the hotel’s management on a run-of-house basis. Triple and quad occupancy rooms consist of two beds for cruises, whereas triple and quad rooms will consist of a twin bed for each person. Some single rooms are smaller than standard room sizes. The number of persons accommodated does not dictate the room size.

Although available at most 4 and 5-star hotels, the use of air-conditioning abroad differs greatly from the United States. Many European hotels were built before central air- conditioning was introduced. Air-conditioning is often shut down at night and from the end until the start of the summer months. All hotel rates are based on agreements with its supplier Serenity Travel Experts, and are not negotiable. Hotel check- in time is generally not before 3:00 p.m. and check-out time is before noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late-night flight is being used. If a day room is included in the itinerary, check-out will normally be 6:00 p.m. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.

Hotel & Cruise Profiles: Hotel and cruise ship profiles are based upon information provided to Serenity Travel Experts,

by hotel and cruise ship partners and their representatives, including images and descriptions of individual properties. Star ratings may differ from country to country. Serenity Travel Experts. does its best to maintain current information, however, is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.

Meals: As specified in each itinerary. Meals are based on the hotel’s or restaurant’s buffet or set menu. In general, beverages are not included, unless specifically stated. Although Serenity Travel Experts, cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 4 weeks before departure at @info@serenitytravelexperts.com.

Transfers: Transfers are provided as indicated for each tour by car, minibus, or motor coach provided airfare is purchased from Serenity Travel Experts. If you purchase a land- only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will have the responsibility to purchase your transfer to the hotel. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time to compensate for minor delays. Serenity Travel Experts or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, whether due to flight delay, immigration and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are not refundable, and any additional expenses will be your responsibility. The cost of a transfer is more expensive than hiring a taxi, as a Serenity Travel Experts transfer necessarily includes round trip service, or ‘dead-leg’, meaning that our driver must come to the airport, hotel, or pier only to pick you up and necessarily loses a one- way fare. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Serenity Travel Experts transfer drivers, while not employees of Serenity Travel Experts are reliable. They provide you with a full welcome service, transfer you to the correct location, and are prepared to answer your questions along your ride. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

Sightseeing & Itinerary: Will be operated by motor vehicle, its size dictated by the number of participants. Serenity Travel Experts tours have been designed to accommodate individuals as well as groups. Times listed in itineraries are approximate and meant only as guidelines. Some itineraries may have early morning start times for sightseeing to complete the touring during daylight hours or avoid afternoon heat in tropical and desert climates. It is your responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a “no-show”, in which case you will not be eligible for a refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your companions. Services, however, will remain constant no matter the number of tour participants. Persons requiring any assistance or who have any form of disability should refer to section “Travelers With Disabilities”. On dates including, but not

limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions there may be last-minute changes, sometimes after arrival, affecting the sequence of the tour, locations visited, and/or hotels. Therefore, we reserve the right to adjust the sequence and/or substitute any hotels with others of a similar category. In such cases, there will be no cost adjustment. National monuments and tourist sites regularly undergo renovations, which can obscure the monument’s view. No tour will be canceled due to renovations, however Serenity Travel Experts will decide based on the conditions whether to amend an itinerary. Serenity Travel Experts itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration.

Rail: Once full payment is received, Serenity Travel Experts will select train times, and rail tickets will be issued and are fully non-refundable. Except where requested in writing before final payment. Passengers traveling with a group may not request alternative train times. Once issued, rail tickets are valid for the dates and times specified. Some exchanges must be done locally at the station due to fare restrictions. Changes may be subject to local charges, fees, and fare increases. Once the booked train has departed, changes are no longer possible, nor can amendments be completed on board the train. Serenity Travel Experts does not control seat assignments which are entirely at the discretion of the rail companies.

Once rail tickets are issued, they are fully non-refundable and non-changeable.

Group Harmony: To ensure the desired group, Serenity Travel Experts reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and/or under the influence of drugs leading to a negative experience for the remainder of the group. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will necessarily be borne by the passenger. All unused services are non-refundable.

CRUISES:

Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. Serenity Travel Experts takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees.

Medical Services: Some ships do not carry a doctor or nurse onboard. Should medical attention be required, local services will be contacted. The resulting charges will be the responsibility of the passenger. Serenity Travel Experts and the cruise ship operator are not responsible for the services provided.

Health Requirements: Check with your healthcare provider for up-to-date requirements. You may also check the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. Required inoculations, if any, must be recorded by the client’s health practitioner on a valid vaccination certificate which the client must carry for proof of inoculation where required. Individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should not participate in these rigorous travel programs. Any person who arrives at the destination ill with apparent fever or becomes ill during the tour will be removed from the group and directed to a local medical facility for diagnosis. Only upon clearance by an accredited medical facility will that individual be allowed to resume group travel. All costs associated with medical treatment and related expenses such as additional hotel nights or transportation not included in the original itinerary will necessarily be borne by the passenger.

Luggage (Airlines): Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26″+26″+10″ = 62”), and a maximum weight of 50 lbs. (23kg). Many airlines apply charges for checked bags. Serenity Travel Experts, LLC is not responsible for checked bag fees, excess luggage, or weight charges levied by an airline. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. We recommend that you use brightly colored luggage tags, straps, or other identifiers to help you locate your luggage upon arrival or to describe it if it is lost.

Luggage (Escorted Tours): All Serenity Travel Experts escorted tour buses allow one piece of luggage per person, plus a carry-on bag. Additional baggage will be subject to a handling charge of $100 per piece. As Serenity Travel Experts will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider.

Tipping: Complete tipping guidelines are as follows:

Drivers including private cars and motorcoach drivers: $5-$10 per person, per day

Tour Guides: $10-$20 per person, per day

PASSENGER AGREEMENT: All passengers are required to complete a Passenger Agreement before travel and, by so doing, formally accept Serenity Travel Experts Terms & Conditions. Passengers booking online will be required to complete the Passenger Agreement at the time of booking. Passengers booking via telephone will be provided a verbal review of the Passenger Agreement, which will be delivered via email shortly after the time of booking. Customers who are unable to receive and complete their Passenger Agreement via email may request the Agreement be provided via fax or mail. Travel documents will not be released without a completed Passenger Agreement. Serenity Travel Experts reserves the right to cancel bookings and return deposits without a completed Passenger Agreement. The Passenger Agreement incorporates these Terms & Conditions including the following Release from Liability, Assumption of Risk, and Binding Arbitration Clauses. Completion of the Passenger Agreement constitutes agreement to these Travel Terms & Conditions and Serenity Travel Experts Release from Liability, Assumption of Risk, and Binding Arbitration Clause.

RELEASE FROM LIABILITY: Serenity Travel Experts, its shareholders, directors, officers, employees, and affiliates, (collectively “Serenity Travel Experts,) does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. As a result, Serenity Travel Experts, is not liable for any negligent or willful act or failure to act of any such person or entity, or any other third party.

Without limitation, Serenity Travel Experts, is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of Serenity Travel Experts. In addition, I release Serenity Travel Experts, from its negligence and assume all risk thereof.

ASSUMPTION OF RISK: I am aware that travel such as that I am undertaking involves hazardous activities, with a risk of illness, injury, or death which may be caused by forces of nature, animals, insects, or flora, the negligence of Serenity Travel Experts, or other persons and companies known or unknown, or of the willful or criminal conduct of third parties. I am aware that weather conditions may be severe,

adverse and/or unpleasant. I am also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which I am participating on the trip. To partake in the enjoyment and excitement of this trip, I am willing to accept the risks and uncertainty involved as being an integral part of my adventure. I hereby accept and assume full responsibility for any risks of illness, injury, or death and of the negligence of Serenity Travel Experts and agree to hold harmless and release Serenity Travel Experts from claims of third-party negligence.

I understand the physical requirements of the activity in which I will be participating, and I currently have no known physical, medical, or mental condition which would impair my ability to participate in this tour or my safety in this activity, and I am willing to assume all risks that may be created, directly or indirectly, by any such condition. I hereby authorize Serenity Travel Experts or my local ground handler or others to arrange for any emergency medical treatment and hospitalization as may be necessary for me because of participation in this activity without my further consent.

BINDING ARBITRATION: I agree that any dispute concerning, relating or referring to this Agreement, the brochure, or any other literature concerning my trip, or the trip itself, shall be resolved exclusively by binding arbitration under the Federal Arbitration Act, 9 U.S.C. §§1-16, either according to the then existing Commercial Rules of the American Arbitration Association (AAA) or under the Comprehensive Arbitration Rules & Procedures of the Judicial Arbitration and Mediation Services, Inc. (JAMS). The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionably, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.

Please understand that by agreeing to these terms and conditions, you (and we) are waiving our right to a trial by jury.

VOLUNTARY PARTICIPATION: I acknowledge that I have voluntarily applied to participate on the trip designated on this application (or a trip which I may change to) and that I have read the description of the trip as it appears in the current Serenity Travel Experts website relating to the trip, together with all information contained in this application. I am voluntarily participating in this trip with knowledge of the hazards involved.

KNOWING AND VOLUNTARY EXECUTION: I have carefully read these Terms and Conditions and the booking information sections of this document, and fully understand its contents. I am aware that this is a release of liability and a contract between myself and Serenity Travel Experts, and agree of my own free will. By signing, I agree to these Travel Terms & Conditions and Serenity Travel Experts Release from Liability, Assumption of Risk, and Binding Arbitration Clause for myself, each member of my traveling party, and any minor children accompanying me.

PHOTOGRAPHIC RELEASE: Serenity Travel Experts may take photographs or videos of its trips, and trip participants grant Serenity Travel Experts, permission to do so and for it to use same for promotional or commercial use without payment of any compensation to the participant.

Mutual Respect Agreement

At Serenity Travel Experts, we are dedicated to creating a respectful, enjoyable, and positive atmosphere for all guests. To ensure an exceptional experience for everyone, all participants are expected to demonstrate respectful and considerate behavior toward fellow travelers, staff, hosts, and local communities.

If a guest’s actions disrupt the group, break local laws, or are deemed inappropriate by Serenity Travel Experts, we reserve the right to take appropriate measures. This may include removal from group activities, a change of accommodations, or termination of the guest’s participation in the trip without a refund. Any additional expenses resulting from such actions will be the responsibility of the guest involved.

In the event of any disputes concerning this policy, Serenity Travel Experts will manage the situation through a review process. By joining the trip, guests acknowledge and agree to this clause.

To maintain group harmony, Serenity Travel Experts reserves the right to accept, refuse, or expel any individual, either before or during the trip, if their behavior is deemed disruptive or incompatible with the group’s interests. This includes individuals who are intoxicated or under the influence of drugs and whose actions negatively impact the experience of others. Any costs, including cancellation fees or expenses for alternate travel arrangements or early return, will be the responsibility of the guest removed from the group. All unused services are non-refundable.

USE OF WEBSITE: WWW.SERENITYTRAVELEXPERTS.COM

Agreement between Customer and: www.serenitytravelexperts.com is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of www.serenitytravelexperts.com constitutes your agreement to all such terms, conditions, and notices.

Liability Disclaimer: The information, products, and services published on this website may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. Serenity Travel Experts may make improvements or changes to this website at any time. In no event shall Serenity Travel Experts be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site.

Links to Other Web Sites: www.serenitytravelexperts.com may contain hyperlinks to websites operated by parties other than Serenity Travel Experts. Such hyperlinks are provided for your reference only. Serenity Travel Experts does not control such Web sites and is not responsible for their contentTerms and Conditions

Registration and Name Changes
Please register in your full legal name as it appears on your
government-issued identification or passport. NAME CHANGES AFTER REGISTRATION WILL RESULT IN A $100 NAME CHANGE
FEE. Rates are not guaranteed until your registration payment is
received. The registration/deposit payment per guest(s) will hold your
room at the quoted rate.
Payment Schedule
It is important for you to adhere to the monthly payment schedule to keep
your reservation secure. Not
paying on time can result in cancellation or possibly losing items within
your chosen package. This applies to EACH guest on the reservation. It is solely up to each guest
to keep up with the payment due dates and pay them on time.
It is highly recommended that you
choose the auto-pay option to avoid missing a payment. You MUST notify Serenity Travel Experts
of any missed or late payments to avoid automatic cancellation. We ask
that you do this via email at Serenity Travel Experts, and at your
earliest convenience. If no contact has been made within 15 days, we will have no choice
but to assume you have canceled your reservation. Cancellation may result in a loss of funds for your vacation
investment.
Hotel and Resort Policies
The resort may require a credit or debit card at check-in to cover any
hotel incidental charges not included in the room rate. Unless otherwise
specified, all hosted group trips are 100% non-refundable and non-transferable. All initial
deposits are 100% non-refundable
and non-transferable.
Room assignments are at the hotel’s discretion and can change at any time.
Serenity Travel Experts CANNOT
guarantee room locations/bedding types, but we will make every
effort to negotiate room upgrades and/or amenities due to any
hotel-implemented changes.
Group Travel Policies
Individual group travel requests will require a six (6) or ten (10) room minimum and a $250 per person deposit prior to
Serenity Travel Experts securing any group contracts. Group contracts that
fall below the minimum requirements will result in a cancellation of the
group. Individual group deposits
are 100% non-refundable.
Flight and Itinerary Policies
Serenity Travel Experts will NOT
be responsible for flight changes, delays, or cancellations. These
are things beyond our control. The itinerary is subject to change. An
itinerary and confirmation email will go out two weeks before your arrival
date. We reserve the right to make any changes to the vendors, itinerary,
and/or entertainment line-up. Changes
are guaranteed to be of equal or better value and experience, at no
additional cost to you.
Liability Disclaimer
Serenity Travel Experts will NOT
be liable for any personal injury, property damage, inconvenience, loss of
time, or any other loss or damage, direct or indirect, arising out
of any act, omission, or negligence of any direct air carrier, motor coach
company, hotel, or any other person rendering any service or providing any
accommodation or event in conjunction with the travel package. Serenity
Travel Experts shall not be liable for any injury, loss, or damage, direct
or indirect, sustained because of theft, accident, mechanical breakdown,
government action (deployment), weather, an act of God, pandemics, failure
to make timely payments, or any other reason beyond our control.

Deposit
and Payments

Deposit
A deposit is due at the time of reservation. All deposits are
non-refundable and non-transferable. All reservations (except where
specified) will require a deposit, and the amount due, as well as the
monthly payment plan, will be noted.
Full Payment
All reservations can be paid in full at the time of booking, as long as
the tour still has available space.
Late Payment
If there is any outstanding balance by the Final Payment Due date listed on your invoice, a late fee will automatically be added
to your invoice one day after your final payment date. Late fees vary.
Please see each tour description for late fee costs.
Reinstatement of Reservations
If your travel reservations have been canceled, and you notify us within 14 days that you want to
reinstate your reservations, a reinstatement fee of $50 ($200 for international tours)
will be added to your invoice and must be paid in advance to apply for reconfirmation
of services.
Last Minute Reservations
All reservations must be made no later than 30 days before departure. If the services requested cannot be
confirmed, payment will be refunded. If services are confirmed, final
payment is due within 24 hours
and all applicable cancellation penalties will apply.
Form of Payment
Major credit cards or debit cards. Credit card charges will be accepted by
phone or online to fulfill the non-refundable deposit requirement.
Refunds
If you purchased Travel Insurance,
refunds can be requested from your travel insurance company.
Cancellation
Cancellations will only be
accepted in writing once reservations have been made. Email your
cancellation request to info@serenitytravelexperts.com
with your invoice number, full name, and date of travel. If you do not
receive an acknowledgment within 48
hours, please call 919-695-2297 to ensure your information
was received.
Reservation Changes
Changes to an existing reservation, whatever the cause, will incur a $50 per person charge, plus any
additional supplier fees. This includes name changes and the removal of any services such as optional
tours and transfers.
Name changes to airline
reservations are subject to full cancellation and rebooking.
Replacing a traveling passenger with another traveling passenger
constitutes a cancellation, subject to cancellation penalties, and is not
covered by this Reservation Changes policy. Changes or additions after
departure are subject to local rates at the time of amendment and must be
paid directly by the passenger to the service provider. There are no refunds for unused services.

Mutual
Respect Agreement

At Serenity Travel Experts,
we are committed to fostering an enjoyable, respectful, and harmonious environment
for all guests. To ensure a positive experience, all participants are expected
to maintain courteous and respectful
behavior toward fellow travelers, hosts, staff, and local communities.

If any guest’s behavior disrupts the
harmony of the group, violates local laws, or is deemed inappropriate by
Serenity Travel Experts, we reserve the right to take necessary action. This
may include removal from group
activities, relocation of
accommodation, or termination of
the individual’s participation in the trip without refund. Any
additional costs incurred as a result of such actions will be the sole
responsibility of the guest.
Should any disputes arise regarding this policy, Serenity Travel Experts will
handle the matter through a review process. By participating in this trip,
guests acknowledge and agree to this clause.
To ensure the desired group synergy, Serenity
Travel Experts reserves every right to accept, reject, or expel any individual,
prior to travel or during travel, who is deemed disruptive or incompatible with
the interests of the group, including, but not limited to, individuals who are
intoxicated and/or under the influence of drugs leading to a negative
experience for the remainder of the group. Expenses, including cancellation fees and/or costs for alternate travel
plans or to return home, will be the sole responsibility of the passenger(s)
being removed. All unused services are non-refundable.

Terms and Conditions

Registration and Name Changes
Please register in your full legal name as it appears on your
government-issued identification or passport. NAME CHANGES AFTER REGISTRATION WILL RESULT IN A $100 NAME CHANGE
FEE. Rates are not guaranteed until your registration payment is
received. The registration/deposit payment per guest(s) will hold your
room at the quoted rate.
Payment Schedule
It is important for you to adhere to the monthly payment schedule to keep
your reservation secure. Not
paying on time can result in cancellation or possibly losing items within
your chosen package. This applies to EACH guest on the reservation. It is solely up to each guest
to keep up with the payment due dates and pay them on time.
It is highly recommended that you
choose the auto-pay option to avoid missing a payment. You MUST notify Serenity Travel Experts
of any missed or late payments to avoid automatic cancellation. We ask
that you do this via email at Serenity Travel Experts, and at your
earliest convenience. If no contact has been made within 15 days, we will have no choice
but to assume you have canceled your reservation. Cancellation may result in a loss of funds for your vacation
investment.
Hotel and Resort Policies
The resort may require a credit or debit card at check-in to cover any
hotel incidental charges not included in the room rate. Unless otherwise
specified, all hosted group trips are 100% non-refundable and non-transferable. All initial
deposits are 100% non-refundable
and non-transferable.
Room assignments are at the hotel’s discretion and can change at any time.
Serenity Travel Experts CANNOT
guarantee room locations/bedding types, but we will make every
effort to negotiate room upgrades and/or amenities due to any
hotel-implemented changes.
Group Travel Policies
Individual group travel requests will require a six (6) or ten (10) room minimum and a $250 per person deposit prior to
Serenity Travel Experts securing any group contracts. Group contracts that
fall below the minimum requirements will result in a cancellation of the
group. Individual group deposits
are 100% non-refundable.
Flight and Itinerary Policies
Serenity Travel Experts will NOT
be responsible for flight changes, delays, or cancellations. These
are things beyond our control. The itinerary is subject to change. An
itinerary and confirmation email will go out two weeks before your arrival
date. We reserve the right to make any changes to the vendors, itinerary,
and/or entertainment line-up. Changes
are guaranteed to be of equal or better value and experience, at no
additional cost to you.
Liability Disclaimer
Serenity Travel Experts will NOT
be liable for any personal injury, property damage, inconvenience, loss of
time, or any other loss or damage, direct or indirect, arising out
of any act, omission, or negligence of any direct air carrier, motor coach
company, hotel, or any other person rendering any service or providing any
accommodation or event in conjunction with the travel package. Serenity
Travel Experts shall not be liable for any injury, loss, or damage, direct
or indirect, sustained because of theft, accident, mechanical breakdown,
government action (deployment), weather, an act of God, pandemics, failure
to make timely payments, or any other reason beyond our control.

Deposit
and Payments

Deposit
A deposit is due at the time of reservation. All deposits are
non-refundable and non-transferable. All reservations (except where
specified) will require a deposit, and the amount due, as well as the
monthly payment plan, will be noted.
Full Payment
All reservations can be paid in full at the time of booking, as long as
the tour still has available space.
Late Payment
If there is any outstanding balance by the Final Payment Due date listed on your invoice, a late fee will automatically be added
to your invoice one day after your final payment date. Late fees vary.
Please see each tour description for late fee costs.
Reinstatement of Reservations
If your travel reservations have been canceled, and you notify us within 14 days that you want to
reinstate your reservations, a reinstatement fee of $50 ($200 for international tours)
will be added to your invoice and must be paid in advance to apply for reconfirmation
of services.
Last Minute Reservations
All reservations must be made no later than 30 days before departure. If the services requested cannot be
confirmed, payment will be refunded. If services are confirmed, final
payment is due within 24 hours
and all applicable cancellation penalties will apply.
Form of Payment
Major credit cards or debit cards. Credit card charges will be accepted by
phone or online to fulfill the non-refundable deposit requirement.
Refunds
If you purchased Travel Insurance,
refunds can be requested from your travel insurance company.
Cancellation
Cancellations will only be
accepted in writing once reservations have been made. Email your
cancellation request to info@serenitytravelexperts.com
with your invoice number, full name, and date of travel. If you do not
receive an acknowledgment within 48
hours, please call 919-695-2297 to ensure your information
was received.
Reservation Changes
Changes to an existing reservation, whatever the cause, will incur a $50 per person charge, plus any
additional supplier fees. This includes name changes and the removal of any services such as optional
tours and transfers.
Name changes to airline
reservations are subject to full cancellation and rebooking.
Replacing a traveling passenger with another traveling passenger
constitutes a cancellation, subject to cancellation penalties, and is not
covered by this Reservation Changes policy. Changes or additions after
departure are subject to local rates at the time of amendment and must be
paid directly by the passenger to the service provider. There are no refunds for unused services.

Mutual
Respect Agreement